Thesis Total Quality Management Higher Education

Thesis Total Quality Management Higher Education-64
Top management commitment and participation in TQM practices are the most important factors for the success of TQM practices.

Top management commitment and participation in TQM practices are the most important factors for the success of TQM practices.Managers should demonstrate more leadership than traditional management behaviors to increase employees’ awareness of quality activities in TQM adoption and practices [26, 27].

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The aims of this work are using appropriate analytical techniques and statistical analysis methods to investigate the relationship between TQM practices and firm performances. Section 1 explains the importance and purpose of the research.

Section 2 reviews TQM practices and summarizes the results of the relationships between TQM practices and various performance measures reported by the previous studies.

Total quality management (TQM) is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer satisfaction and firm performance.

There are mixed results about the relationship between total quality management practices and performance [1–3].

Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances.

This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey.

Section 2 also includes the proposed research model and the hypotheses related to the relationship between TQM practices and performance measures.

Section 3 explains the reasons and the barriers of TQM practices.

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